Grinnell, Iowa, Branch is Open

Our Grinnell, Iowa, branch is experiencing some connectivity issues with its phone system, which we're working diligently to correct. In the meantime, the lobby and Drive Thru are full staffed and ready to serve your banking needs. Clients may also call our Sully branch at 641-594-4400 for assistance by phone. We apologize for the inconvenience and appreciate your patience.

Personal Debit/ATM Cards

What should I do if I see a debit card transaction on my statement that I did not do? Wrong amount? Double charged?

Category: Personal Service: Debit/ATM Cards | Updated: August 6th, 2015

Answer:

Contact your local branch for more information. Merchants may process under different names. The bank may be able to provide more information on the transaction and provide contact information for the merchant.

Any transaction(s) in question can be disputed. The dispute forms can be found on the internet site, or filled out at your local branch.

Debit Card Dispute Form

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Personal Debit/ATM Cards

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